All questions related to your profile and managing it

• How can I change my password? 428
• I play in several clubs, can I have a single login? 281
• I have a single account across several clubs, how do I choose which club to display? 218
• A family member wants to become a member, can I add them? 168
• How do I book for a family member? 21
• I've lost my password. How can I recover it? 250
• How do I change my profile photo and information? 32
• I have several accounts: how do I merge them into a single login? 20
• How do I change the site language? 21
• How do I set my personal access code? 13
• My data: download, leave the club, delete my account 26
• How do I become a club member online? 34

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 141
• Why are some cells pink on the board? 377
• How can I make a booking 945
• How can I book with a guest? 257
• How can I edit a booking? 197
• How can I delete a booking? 310
• All courts are occupied. Can I join the waiting list? 83
• What payment methods are available to me for a booking? 106
• How to create an open booking 43
• How to join an open match 49
• Where can I find the court access code (door code)? 20
• How do I withdraw from an open match? 18
• How do I view my booking history? 25
• How do I see the weekly schedule? 21
• How do I find and book at another club? 20

How do I register for a camp or a school?

• Sign up for a tennis lesson 100

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 18
• How do I pay for a booking with my wallet? 25
• How do I split the payment with my partner? 18
• How do I use my restaurant vouchers? 18
• How do I view and pay my invoices? 32
• How do I download my certificates? 36
• How do I send money from my wallet to another member? 34

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 24
• How do I join my club's WhatsApp groups? 20
• How do I take part in the Défi-Plugin (challenge tournament)? 24

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 39
• How do I turn on dark mode? 16
• How do I install the Plugin.ch mobile app? 21
• How do I choose the notifications I receive on my phone? 31
• Where can I find the messages sent by my club? 27

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 26
• The administration home page 26

• Manage access 47
• Manage membership cards 36
• Manage clubhouse 19
• Manage restaurant credit 19
• Manage email sending 22
• Manage invoicing 16
• Manage member groups 20
• Manage registrations 33
• Manage special days 17
• Manage offers 26
• Manage online payments 14
• Manage billing regions 17
• Manage the club manager 16
• Manage challenge tournaments 15
• Manage RFID validation 15
• Manage general settings 16
• Setting up the accounts (general ledger) 30
• Configure EBICS: connect Plugin.ch to your bank 26
• Gate access log 38
• Manage multiple buildings 30

• Create a new court 33
• Manage court groups 44
• Manage booking periods 47
• Manage court usage 34
• List, edit, or delete a court 17
• Manage sports 20
• Close courts 25

• Create a new season 28
• Edit or delete a season 38
• Open the winter season by copying last season 23
• Link a sport to a season 29

• Manage recurrence authorizations 34
• Manage restrictions 23
• Manage subscription type 42
• Create booking prices: per session or per season 18
• Check rates with the rate grid 22
• Manage non-member and pay-as-you-go deductions 30
• Booking without a subscription: the guest subscription 36

• Create an item 28
• Assign an item to a member 25
• Edit or delete an item 19
• Delete an item assigned to a member 26
• Import linked items from Excel 38

• Display the member list 37
• Create a new member 40
• View a member's detailed information 37
• Display a member's operational data 24
• Manage member subscriptions 16
• Import member data 24
• Print member cards 19
• Print and export the member list 21
• Charge an item to a member or a group 28
• Link a member to a group 20
• Edit and delete a member 12
• Search for a member 17
• Managing duplicates: merging two profiles 30
• Managing units to be deducted: personalised hours and non-members 26
• Manage Swiss Tennis licenses 35
• Topping up a member's wallet 13
• Find and reactivate a removed member 29
• Issue a certificate for a member 23
• Managing families 34
• Handling erasure requests (GDPR) 26

• Add a new sponsor 26
• Invoice sponsors 23
• Re-invoice sponsors 22

• Assign and remove a role 19
• Roles and access: create and edit a role 16

• Activating the Lessons module 23
• Creating lesson items 26
• Create, edit, and delete a lesson 30
• Manage lesson groups 28
• Manage lesson enrollments 34
• Prerequisite 39
• Invoice and reminder texts 23
• Teachers' schedule 32
• Grouped payments of registrations (basket) 37
• Change the rate of a registration 55
• Copy a lesson for the next season 33

• Complete management of equipment rental 31

• Find old invoice groups (archives) 21
• Invoice considerations and display 20
• Create invoices 21
• Send invoices by email 31
• Manage payment reminders 21
• Print invoices 19
• List and search invoices 18
• Edit and delete invoices 24
• Invoicing a membership fee or an item: what's the difference? 15
• Automatic reminders for e-mail invoices 33
• Keeping the accounts with the general ledger 35
• Manage family discounts 27
• Import accounts from Excel 37
• Carry an overpayment over to the next invoice 43
• Transit accounts for online payments 29
• How invoice dates are calculated 16
• Annuler une facture ou une ligne déjà comptabilisée 39

• List of bank payments 22
• Processing via bank files 21
• Process a manual payment 21

• Process installments 28

• Managing bookings in the schedule 57
• Configure and use open matches 21
• Manage the set times 10
• Create a promo code and use it 13
• Refund a fixed-hour session that was released and taken again 23
• Moving a booking and creating a recurrence in the schedule 28
• Creating and managing recurrences 35
• The weekly view and the all-sports view 40
• The cash journal and the history of a booking 24
• Manage cash register prices 26
• Offering items with a booking 22
• Deleted bookings and deletion records 32
• Replace a player on a fixed hour 42
• A fixed hour cannot be added: nothing is displayed 25

• Manage automatic emails 38
• Sending bulk emails 25
• Manage messages 20
• History of sent emails 12
• Writing an e-mail with the editor 28
• Birthday and inactive member e-mails 45

• Manage challenge tournaments 19

• Enable partner search 29

• The statistics dashboard 19
• Invoicing bookings from the statistics 34

• Access the program 31
• Booking by a member 43

• Creating and configuring a lesson 34
• Sign up for a tennis lesson 33
• Managing registrations (administrator) 26
• Managing groups and the schedule 24
• Tennis lesson invoicing 34
• Invoicing check and Youth and Sport export 15

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 39
• Adding and editing an employee 32
• Special cases: minor salary, young people, pensioners, LPP 32
• Running the monthly payroll 29
• Entering a compensated absence (army, maternity, illness, accident) 44
• The 13th salary and holidays for hourly employees 29
• Paying salaries and reconciling them with the bank 44
• Correcting an approved payslip 26
• Salary certificates and annual lists 29

You'll find all the questions about booking without an account

• How can I book if I don't have an account 860
• Where can I find available courts in my area? 120
• How can I edit/cancel my booking if I don't have an account? 143