All questions related to your profile and managing it

• How can I change my password? 457
• I play in several clubs, can I have a single login? 302
• I have a single account across several clubs, how do I choose which club to display? 251
• A family member wants to become a member, can I add them? 206
• How do I book for a family member? 63
• I've lost my password. How can I recover it? 279
• How do I change my profile photo and information? 59
• I have several accounts: how do I merge them into a single login? 53
• How do I change the site language? 52
• How do I set my personal access code? 56
• My data: download, leave the club, delete my account 63
• How do I become a club member online? 55

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 185
• Why are some cells pink on the board? 416
• How can I make a booking 994
• How can I book with a guest? 287
• How can I edit a booking? 245
• How can I delete a booking? 334
• All courts are occupied. Can I join the waiting list? 129
• What payment methods are available to me for a booking? 132
• How to create an open booking 84
• How to join an open match 74
• Where can I find the court access code (door code)? 63
• How do I withdraw from an open match? 60
• How do I view my booking history? 51
• How do I see the weekly schedule? 44
• How do I find and book at another club? 66

How do I register for a camp or a school?

• Sign up for a tennis lesson 155

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 51
• How do I pay for a booking with my wallet? 58
• How do I split the payment with my partner? 55
• How do I use my restaurant vouchers? 60
• How do I view and pay my invoices? 66
• How do I download my certificates? 61
• How do I send money from my wallet to another member? 54

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 43
• How do I join my club's WhatsApp groups? 45
• How do I take part in the Défi-Plugin (challenge tournament)? 60

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 62
• How do I install the Plugin.ch mobile app? 65
• How do I choose the notifications I receive on my phone? 47
• Where can I find the messages sent by my club? 53

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 55
• The administration home page 53

• Manage access 87
• Manage membership cards 91
• Manage clubhouse 76
• Manage restaurant credit 74
• Manage email sending 67
• Manage invoicing 67
• Manage member groups 73
• Manage registrations 56
• Manage special days 75
• Manage offers 73
• Manage online payments 70
• Manage billing regions 67
• Manage the club manager 73
• Manage challenge tournaments 61
• Manage RFID validation 83
• Manage general settings 60
• Setting up the accounts (general ledger) 53
• Configure EBICS: connect Plugin.ch to your bank 52
• Gate access log 51
• Manage multiple buildings 57

• Create a new court 82
• Manage court groups 79
• Manage booking periods 86
• Manage court usage 81
• List, edit, or delete a court 59
• Manage sports 63
• Close courts 64

• Create a new season 68
• Edit or delete a season 70
• Open the winter season by copying last season 47
• Link a sport to a season 70

• Manage recurrence authorizations 80
• Manage restrictions 55
• Manage subscription type 78
• Create booking prices: per session or per season 65
• Check rates with the rate grid 63
• Manage non-member and pay-as-you-go deductions 68
• Booking without a subscription: the guest subscription 65

• Create an item 65
• Assign an item to a member 59
• Edit or delete an item 55
• Delete an item assigned to a member 49
• Import linked items from Excel 51

• Display the member list 79
• Create a new member 80
• View a member's detailed information 71
• Display a member's operational data 53
• Manage member subscriptions 62
• Import member data 57
• Print member cards 53
• Print and export the member list 49
• Charge an item to a member or a group 61
• Link a member to a group 51
• Edit and delete a member 64
• Search for a member 61
• Managing duplicates: merging two profiles 51
• Managing units to be deducted: personalised hours and non-members 59
• Manage Swiss Tennis licenses 61
• Topping up a member's wallet 62
• Find and reactivate a removed member 50
• Issue a certificate for a member 77
• Managing families 71
• Handling erasure requests (GDPR) 55

• Add a new sponsor 65
• Invoice sponsors 79
• Re-invoice sponsors 60

• Assign and remove a role 58
• Roles and access: create and edit a role 64

• Activating the Lessons module 67
• Creating lesson items 61
• Create, edit, and delete a lesson 63
• Manage lesson groups 69
• Manage lesson enrollments 73
• Prerequisite 79
• Invoice and reminder texts 76
• Teachers' schedule 44
• Grouped payments of registrations (basket) 50
• Change the rate of a registration 57
• Copy a lesson for the next season 58

• Complete management of equipment rental 63

• Find old invoice groups (archives) 77
• Invoice considerations and display 74
• Create invoices 64
• Send invoices by email 62
• Manage payment reminders 55
• Print invoices 67
• List and search invoices 64
• Edit and delete invoices 64
• Invoicing a membership fee or an item: what's the difference? 68
• Automatic reminders for e-mail invoices 82
• Keeping the accounts with the general ledger 68
• Manage family discounts 78
• Import accounts from Excel 67
• Carry an overpayment over to the next invoice 59
• How invoice dates are calculated 73
• Annuler une facture ou une ligne déjà comptabilisée 47

• List of bank payments 63
• Processing via bank files 64
• Process a manual payment 68

• Process installments 66

• Managing bookings in the schedule 100
• Configure and use open matches 60
• Manage the set times 58
• Create a promo code and use it 55
• Refund a fixed-hour session that was released and taken again 54
• Moving a booking and creating a recurrence in the schedule 56
• Creating and managing recurrences 53
• The weekly view and the all-sports view 55
• The cash journal and the history of a booking 51
• Manage cash register prices 61
• Offering items with a booking 57
• Deleted bookings and deletion records 55
• Replace a player on a fixed hour 61
• A fixed hour cannot be added: nothing is displayed 58

• Manage automatic emails 71
• Sending bulk emails 71
• Manage messages 76
• History of sent emails 59
• Writing an e-mail with the editor 57
• Birthday and inactive member e-mails 62

• Manage challenge tournaments 60

• Enable partner search 59

• The statistics dashboard 58
• Invoicing bookings from the statistics 53

• Access the program 93
• Booking by a member 82

• Creating and configuring a lesson 69
• Sign up for a tennis lesson 64
• Managing registrations (administrator) 69
• Managing groups and the schedule 60
• Tennis lesson invoicing 68
• Invoicing check and Youth and Sport export 60

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 54
• Adding and editing an employee 56
• Special cases: minor salary, young people, pensioners, LPP 58
• Running the monthly payroll 45
• Entering a compensated absence (army, maternity, illness, accident) 59
• The 13th salary and holidays for hourly employees 59
• Paying salaries and reconciling them with the bank 45
• Correcting an approved payslip 55
• Salary certificates and annual lists 53

You'll find all the questions about booking without an account

• How can I book if I don't have an account 910
• Where can I find available courts in my area? 168
• How can I edit/cancel my booking if I don't have an account? 182